5x5 HD Lace Closure RAW

EXCHANGES, REFUNDS AND RETURNS

ALL hair extensions are FINAL SALE!! This is due to health and sanitary issues according to federal laws. We cannot allow returns or exchanges. If your item is defective, please notify us within one (1) day of receiving the item at  to receive further instructions on exchanging the hair. Once we receive the product we will conduct a full investigation to determine if the hair is defective. this is the same process for shoes or hair tools. However, if the hair has been worn, processed, cut, brushed, removed from bundle clips, or tried on, or if the lace is cut, then we WILL NOT process your exchange. The customer is responsible for shipping the item back to Lady Scott Hair co LLC with a complete tracking number. It is the customers responsibility to email us at  with their tracking number and associated information before shipping the products back. Tracking numbers protect you, the customer, and our business.

Deposit

When paying a deposit for a custom wig order, the deposit is 100% Non-Refundable! Once the deposit is paid NO CHANGES can be made to your custom wig order. Please review all order details and clarify any questions or concerns that you may have prior to paying your deposit. All Deposits are Non-transferable! If a customer pays a deposit for wig install and is unable to make the appointment, the deposit is lost and cannot be "transferred" to another appointment. A new deposit must be payed per appointment.

SHIPPING

ETA: Please allow 7-14 business days to process and ship your order (inside the U.S and 7-18 days outside the U.S.). In most cases, orders are processed and shipped on the same day. We will ONLY ship to PayPal verified addresses when using Paypal as your payment method. Please note: billing and shipping address must match or we will NOT ship. (If you require separate billing/shipping address, email us at ladyscotthairco.com)

Sale/Holiday: **During a sale and/or holidays, please allow an additional 4-5 days to process orders

Delayed packages: Please make sure you enter the correct address when placing your order. Incorrect addresses may cause a delay on your shipment. We DO NOT refund or discount shipping costs for delayed packages. Please keep in mind we WILL NOT change shipping address once your order is placed. If your package is returned to our facility due to incorrect address, the customer is responsible for shipping costs. We will not be held responsible for returned packages due to incorrect address information. It is the customers responsibility to ensure accurate information is entered when placing the order.

Responsibility

We are not responsible for any lost, stolen or delayed packages.  We fully trust USPS/UPS to deliver packages in a timely manner.  In the event your package is delayed, please contact the courier (USPS/UPS) provided in your shipping email. Lady Scott Hair Co will not refund or discount shipping costs for delayed packages.

**Lady Scott Hair co, LLC reserves the right to change or modify our policy at any time without notice**

How to wash it:

• Wash and condition hair regularly.
• Detangle hair gently before washing. Do not rub or twist hair
• Add mild shampoo to cool water and swish hair till clean. Rinse thoroughly
• Blot out excess water with a towel and allow hair to dry naturally. Do not expose to sun
• Comb curly hair gently with your fingers from end to top. Do not brush
• Brush straighter hair in a downward motion straight with the ends. Work your way up to the roots
• Certain items should not be brushed. Consult your hair stylist if in doubt
• Hair may be tangled if general care directions are not followed properly

 
Swimming & Exercise

Wash the hair immediately after swimming! When dirt and sweat accumulate, hair mattes, tangles, and becomes unmanageable. Be sure to always wear a swim cap made of latex. Carefully comb out any tangles that may be present starting from the bottom and working your way up. Once the hair has been detangled braid the hair in two braids to ensure that all of the hair is protected and tucked neatly under the cap. Following your dip, be sure to wash your hair immediately to remove any damaging chemical that may have snuck under your cap.

Sleeping

NEVER SLEEP ON WET HAIR. Make sure your hair is completely dry before you go to bed. It is also recommended to wrap your hair together or gently tie it up to prevent tangling.

Cutting

Never cut any part of the wefts. These wefts are double-stiched and delicate. If they are cut, then we cannot guarantee that they will not shed. Never sew through the top of the weft. Placing a needle through the weft will damage the wefts and may cause shedding.

Styling and Daily Maintenance:

Bleaching and lightning the hair will change the texture of the hair and in some cases damage the hair if not done properly (Therefore we always suggest you consult your professional Hair Stylist). It will loosen or straighten a wave or curl pattern. Again we suggest hydrating, deep conditioning and moisturizing the hair immediately for at least 45mins.

If any hair texture is frizzy or dry you will need to deep condition the hair. The less heat the Healthier the Hair.

For Wavy & Curly hair use a spray bottle of water for a natural look

For a “WET” look, we suggest a leave-in conditioner & water